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The Recreation Centers of Sun City, Inc. under new management has undergone an initial restructuring process which was approved by the Board of Directors this week. “I have been asking questions since I arrived on January 2,” said RCSC General Manager Jan Ek, “and it has become very apparent in the answers I have received that some changes need to occur and while change is never easy, it is inevitable.” Some of the questions Ms. Ek has been asking involved succession planning, the purpose of the divisions that have been created, efficiencies in the current mode of operations and utilization of employee talents and skills. She feels strongly that it is in the best interest of RCSC to eliminate the divisions that have created the “we” “they” mentality that doesn’t afford RCSC the opportunity to operate with the effectiveness of an organization that functions as a whole. “Division means to divide,” she explains. “We cannot be operating at our ultimate efficiency if we are divided.” Ms. Ek admits that she, herself, may not have been given this opportunity if succession planning had already been in place. As a strong proponent of such a plan, she believes that by promoting from within not only brings great depth in a team; it also creates job satisfaction, which reduces turnover, which saves money. “While we have not been able to put the entire succession plan in place yet,” Jan says with a smile, “I am very pleased to announce that Jim Wellman has been named the new Assistant General Manager.” In the process of the volunteer Board of Directors operating as the General Manager previously, a Senior Manager’s structure was created whereby four divisions, Golf Operations, Center Operations, Human Resources and Finance and Administration, all reported directly to them. Upon the initiation of the General Manager, these four Senior Managers reported directly to her. “The difficult thing about my job,” explains Ms. Ek, “is that sometimes you have to make difficult decisions that you believe are in the company’s best interest, even though it affects people negatively in your organization that you wish was not the case.” Ms. Ek is referring to the elimination of the position of Sr. Manager of Finance and Administration held by Mark Nellis. The General Manager proposed separation of duties, while maintaining financial accountability within the organization, are more about the talents and skills of the teams rather than divisions. “We have an extremely talented and skilled team under Jim Wellman’s direction that maintains the infrastructure of all of our centers,” she explains. “Now they will maintain all the infrastructure of RCSC, not just the centers.” The process of creating a structure regarding duties, skills and talents is that it not only capitalizes on efficiencies, but it also capitalizes on quality and provides an opportunity to create training and material standardization which brings additional cost savings and increased customer satisfaction. “While all the pieces of this puzzle have not been put into place yet,” exclaims Ms. Ek, “I am confident that as a team, we can continue to create win-win situations for all concerned.” Contact: Lindsay Frost, RCSC Communications Coordinator (623) 876-3060, ext. 3087; lfrost@sunaz.com. |
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Recreation Centers |
10626 W. Thunderbird Blvd. |
Tel 623-561-4600 |
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